THFABRIC.CO
Studio & Services

Returns & Exchanges Policy
 

At THFABRIC.CO Studio & Services, we strive to deliver high-quality products and exceptional service. To ensure a smooth and satisfactory experience for our customers, we have updated our policy regarding returns and exchanges to address any potential issues and protect both our customers and our business:
 

1. Quality Assurance:

   We take great pride in the quality of our products. Each item undergoes rigorous quality checks before shipment. In the rare instance you receive a product that does not meet your expectations, we are here to help. Please note that minor variations, such as up to a 3% color difference due to fabric batch variations, are within acceptable industry standards and are not considered defects.
    

2. Exchanges:

   Eligibility: We offer exchanges for items that are defective or do not meet the specified quality standards. To request an exchange, please contact us within 7 days of receiving your order and provide detailed information about the issue, along with supporting images, if possible. Claims submitted after this period may not be eligible for an exchange.

   Process: Once your request is approved, we will arrange for the replacement of the defective items. Please note that any claims regarding issues that could have been identified during the initial inspection of the products should be made immediately upon receipt. Delayed claims will be evaluated on a case-by-case basis, but may not be eligible for an exchange.
    

3. Refunds:

   Policy: We do not offer refunds for items, except in cases where a legal requirement dictates otherwise. Instead, we provide replacements for defective or incorrectly produced items. Requests for refunds based on issues that were not previously communicated or were rejected as valid concerns will not be considered.

   Procedure: If you have a concern about your order, please reach out to us within 7 days. We will assess the situation and offer a suitable replacement if the claim is valid and meets our policy requirements. Refunds for defective items are only provided if a replacement cannot be arranged.
    

4. Non-Defective Items:

   Returns: We do not accept returns for non-defective items or for items that were correctly produced as per the specifications provided. This includes instances where customers attempt to claim defects in previously accepted or inspected products. If you have any questions or need assistance with your order, please contact our customer support team before making a purchase.
    

5. Shipping and Customs Charges:

   THFABRIC.CO Studio & Services is not responsible for shipping and customs charges related to returns or exchanges, unless the items are confirmed to be defective or incorrectly produced. Claims for compensation of shipping and customs fees must be supported by valid documentation, and will only be considered if they are directly related to a confirmed quality issue.
    

6. Customer Support:

   Our customer support team is here to assist you with any questions or concerns. Please feel free to contact us for assistance. We encourage open communication to resolve any issues in a timely and fair manner.
    

7. Good Faith and Fair Dealing:

   We expect all parties to act in good faith when reporting issues with products. We reserve the right to decline requests for returns or exchanges if there is evidence of misuse, unreasonable claims, or attempts to exploit our return policy. All claims must be consistent with the initial reports and inspection of the products.
    

8. Policy Changes:

   We reserve the right to modify our returns and exchanges policy as needed to protect our business and maintain the quality of service we offer. Any changes will be updated on our website, and we encourage you to review this policy periodically. Previous agreements or exceptions do not set a precedent for future cases.
    

9. Final Checks and Customer Responsibility:

   We strongly recommend that customers perform thorough final checks upon receiving their orders. Any issues should be reported immediately. Claims for issues identified after the products have been used, altered, or after an extended period will not be considered valid.